Privacy Policy

Welcome to https://footplusclinic.com. Your privacy is important to us.

Last Updated: May 18, 2023
Effective Date: May 18, 2023

Nisantasi FootPlus Clinic is committed to your privacy and the protection of your Personal Data (PD). PD is defined herein as any information that can be used to identify a particular individual under applicable data protection laws, including the Personal Data Protections Law (“KVKK”) (Turkey) (2016/6698), General Data Protection Regulation (“GDPR”) (EU) (2016/679), California Consumer Privacy Act of 2018 etc. (collectively, “Data Protection Laws). This Privacy Policy, together with our Cookie Policy (collectively, “Privacy Statement”) describe our privacy practices as required by Data Protection Laws. The Privacy Statement applies where Nisantasi FootPlus Clinic is acting as a Data Controller with respect to the PD of our customers, partners, resellers, suppliers and website users; in other words, where we determine the purposes and means of the processing of PD. This privacy policy page explains how the PD we collect through this website (“Site”) will be treated, and how we protect your personal information and data based on your use of our websites, blogs, software and applications etc. (collectively “Website”).

Our Privacy Policy also details the data we collect, how we collect it, and how you can access, change, or limit the sharing of your data. Additionally, the Privacy Policy explains your legal rights regarding your personal data and any capitalized terms not defined in this Privacy Policy will have the same meaning as where they are defined elsewhere on our Website.

It’s important to keep in mind that the terms and policies listed in the links below are also part of the Privacy Statement. To view additional terms and policies, please refer to the following links:

Who We Are

Definitions

The term “Site” refers to this site: https:footplusclinic.com and the term “Website” encompasses the Site and all related website domains and/or subdomains such as https:footplusclinic.com.tr that are owned or operated by Nisantasi FootPlus Clinic, along with associated blogs, software, and applications.

The terms “Nisantasi FootPlus Clinic”, “Nisantasi FootPlus”, “FootPlus Clinic”, “FootPlus”, “footplusclinic.com”, “company”, “clinic”, “doctor(s)”, “we”, “us” or “our” refer to the owner of this Site, whose registered office is located at Mesrutiyet Mah. Rumeli Cd. Villa İs Hani No:6 A Blok Kat:2 Kisim 9, 34363 Sisli / Istanbul Turkey.

The term “Service(s)” refers to any products, services and software including mobile applications we sell or give away.

A person who simply views our Website is referred to as a “Visitor(s).” An individual who has registered on our Website to utilize our Services is referred to as a “Patient(s)”, “Client(s)” or a “Customer(s)” (collectively “Clients”). The term “User” encompasses both Visitors and Clients.

All text, information, graphics, design, and data offered through our Website or Services whether produced by our Clients or by us, are collectively known as our “Content”. We distinguish content posted by our Clients as “Client Content”.

“Non-Personal Data” (NPD) refers to information that cannot be linked to a specific individual.
“Personal Data” (PD) refers to information that identifies or can identify an individual, including their name, identification number, location data, online identifier, or factors related to their physical, physiological, genetic, mental, economic, cultural, or social identity. Personal Data is similar to Personally Identifiable Information (PII), but has a broader scope.
“Sensitive Personal Data” (SPD) refers to sensitive information such as a person’s social security number, driver’s license, financial account information, exact location, racial or ethnic origin, religious beliefs, health information, or sexual orientation. However, information that is “publicly available” is not considered sensitive personal information.

Your Rights

When using our Website and submitting Personal Data (PD), you have certain rights under Data Protection Laws, such as the Personal Data Protections Law (“KVKK”) (Turkey) (2016/6698), California Consumer Privacy Act of 2018 (CaCPA), the California Privacy Rights Act of 2020 (CPRA), Colorado (CPA), Connecticut (CTDPA), Nevada (NRS 603A), Utah (UCPA), Virginia (CDPA), the European Union General Data Protection Regulation of 2016 (EU GDPR), the UK General Data Protection Regulation (UK GDPR / Data Protection Act 2018), and other global privacy laws. Although not listed here, we will make reasonable efforts to honor data subject access requests, but reserve the right to decline requests that we are not legally obligated to comply with.

Your rights include, but are not limited to:

1. Receive equal service, price, and not be discriminated against when exercising your privacy rights.
2. Submit requests under this Privacy Policy through a toll-free telephone number, website address, or email address.
3. Know if your personal data (PD) is sold, shared, or disclosed and to whom.
4. Request that we do not sell or share your PD.
5. Know the categories of PD we collected, the sources, business purpose, and third parties we disclose your PD to.
6. Be informed about the PD we collect and how we process them.
7. Confirm that your PD are being processed and access them.
8. Correct inaccurate or incomplete PD.
9. Request the removal or deletion of your PD, unless we have a legal ground or overriding legitimate interest to continue processing them.
10. Restrict the processing of your PD by requesting that we store but not process them further.
11. Retrieve your PD and use them for your own purposes, with a 30-day response time after your request, subject to commercial and industrial secrets.
12. The right to object to us processing your PD for legitimate interests, public tasks, direct marketing, research, or profiling.
13. Not be subject to a decision based solely on automated processing.
14. Limit our collection of PD to what is “adequate, relevant, and reasonably necessary” for the disclosed purposes.
15. Not process your PD for purposes that are not reasonably necessary or compatible with the disclosed purposes, unless you give your consent.
16. Designate an authorized agent to make a request on your behalf with a valid power of attorney and government-issued identification.
17. File a complaint with supervisory authorities if your information is not processed in compliance with privacy laws.

To exercise any of your legal rights outlined in this Privacy Policy, please submit your request in writing to us using the contact information provided above or in the How Can You Contact Us About This Policy? section. We will respond to your request within 30 days.

What Information Do We Collect?

The information we may collect about you includes:

Identifying Information: To offer exceptional services and process payments, we may need to gather information such as your name, address, phone number, email, banking details, credit/debit card numbers, social security number, Federal Tax ID, account numbers, username, IP address, and other online identifiers.

Internet Information: Our Website is a key asset to our company, and we spend considerable effort in optimizing it. To do this, we collect user data, including information about your internet browser, browsing history on our Website, search history on our Website, the device used to access our website, and your interaction with our Website or advertisements. We may also gather information about website visitors, such as browser settings, operating systems, referral/exit pages, and clickstream data.

In general, you control the amount and type of information you provide to us when using our Website.

Audio Information: If you call us or exchange emails with our customer service team, we may record the call or retain the email correspondence to enhance our training and services.

Sources of Your Information

Sources of information we collect about you may include:

1. Directly from You: When you complete forms online, send us emails, or interact with us on the phone, you are providing us with information about yourself.
2. Service Providers: We may receive information about you from our service providers who have been contracted to assist us in fulfilling our business needs.
3. Business Partners and Affiliates: Information about you may be collected from our business partners and affiliates.
4. Publicly Available Sources: We may gather information related to you from publicly accessible sources, such as government records.

We may also gather information about you from common sources, such as:

At User Registration or When Purchasing Products or Services

When you register as a user or purchase our products or services, we may collect the following information from you: username, email, password, phone number, address, personal videos, social security numbers, payment information, photo ID, and any other information provided in questionnaires needed to provide our services.

Automated Information Collection

We receive information automatically from your web browser or mobile device, including your IP address, your Internet service provider’s name, your web browser type, type of mobile device, computer operating system, and data about your browsing activity on our Website. This information is used to improve our Website.

When Entering and Using Our Website

When you enter and use our Website and agree to accept cookies, some of these cookies may contain your PD.

Chat Software or Contact Forms

Our Website may contain chat software or contact forms that enable visitors to communicate with us online or offline by email. In some cases, visitors can communicate with us without buying our products and services. When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to give us. You should limit the information you give to us to one that is necessary to answer your questions.

Legal Basis for Collecting and Processing Personal Data

Our legal basis for collecting and processing your personal data when you purchase our products or services or fill out any contact forms on our website is for the performance of a contract or taking steps to enter into a contract. Our legal basis for collecting and processing your personal data when you sign up for our newsletter, download free information, and access free audios, videos, and webinars through our website is based on your consent.

How Do We Use Your PD?

In general, we use the information we collect about you to provide the best services we can. We also use that information to help us personalize and improve your experience with our website. We may also use the information in the following ways:

Provide Services to you: The information you provide us when you sign up for services is the same information we and our Business Partners use to fulfill those services. We collect information to send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations.

Fulfilling legal and compliance obligations: We collect information in order to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements .We may also collect information for the purpose of detecting fraud or other suspicious activity.

Analytics: We collect information for use in performing various types of analytics. For example, we use information to analyze how visitors interact with our Website, where visitors to our Website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.

We may also use the information in the following ways:

Communications and Emails

When we communicate with you about our Website, we will use the email address you provided when you registered as a user or customer. We may also send you emails with promotional information about our Website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by contacting us using the information at the top of this Privacy Policy.

Text Messaging, SMS, Push Notifications, and Telephone Calls

If you provide a mobile telephone number, or landline telephone number to us, you are giving your express consent and authorize us or a third-party to contact you by using any of these communication methods. You are not required to give us your consent to contact you through these communication methods. However, withholding your consent may interfere or prevent us from providing some or all our services to you. You can stop receiving text messages, push notifications, and telephone calls at any time by contacting us or using one of our opt-out methods.

How We Use Cookies, Web Beacons And Similar Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files or text files that are downloaded to your computer or mobile device when you access certain websites. They may contain information that identifies your device, preferences, and usage data. By using our Website, you consent to our use of cookies and the use of cookies by third-party partners.

Different types of cookies serve different purposes:

• Strictly Necessary Cookies: Essential for the proper functioning of the website, such as accessing content, logging in, maintaining session validity, and handling requests for services.
• Performance Cookies: Collect information about website usage, such as pages visited, traffic sources, user interests, and other website metrics.
• Functional Cookies: Enable the website to remember user preferences, such as language, username, and other choices.
• Media Cookies: Can be used to improve website performance and provide special features and content.
• Advertising or Targeting Cookies: Usually placed by advertising companies to develop a profile of your browsing interests and serve advertisements related to your interests on other websites.
• Session Cookies: Link a user’s actions during a browser session, allowing the website to remember what a user has added to their shopping cart and remember changes made from page to page. These cookies expire after a browser session.
• Persistent Cookies: Stored on a user’s device between browser sessions, allowing the website to remember user preferences and actions across different websites.

We may use cookies for the following purposes:

• Tracking visited pages on our website
• Personalizing content on our website
• Website analytics
• Remarketing our products or services
• Remembering your preferences, settings, and login details
• Targeted advertising and serving ads relevant to your interests
• Sharing content with social networks

Web Beacons

We may use web beacons or “clear gifs” to gather information about your use of our website and your participation in special promotions or newsletters. Clear gifs are small graphics with a unique identifier, similar to cookies, which track the online movements of web users. The information collected through clear gifs allows us to track the number of people who open our emails.

Our partners and affiliates may also use cookies, web beacons, or similar technologies to collect information about your activities on our Website. These technologies are used by service providers, technology providers, or third parties and their use is not governed by our Privacy Policy.

Remarketing

Our Website and applications may use remarketing advertising services, which display our ads on various websites and devices across the Internet. Remarketing allows you to see ads for our products that you have previously viewed. For example, if you visit a computer store website but don’t buy a computer, the website owner might use remarketing to show you their ads on other websites you visit, in an effort to encourage you to return to their site and make a purchase. This works by remarketing companies accessing a cookie stored in your browser, but only if your browser settings allow it. If you’d like to opt out of these types of advertising cookies please see the How To Manage Cookie Preferences? section below. You can also visit the Network Advertising Initiative (“NAI”)’s or follow the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising opt out pages on the NAI website and DAA website.

Interest-based Ads

We may share information collected from cookies and web beacons, such as how you interact with our Site and/or Website and information collected from your activity on the web, with advertising technology partners to create user profiles and present tailored advertising messages based on your preferences. This approach is called interest-based advertising. If you’d like to opt out of these types of advertising cookies please see the How To Manage Cookie Preferences? section below. You can also opt out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website.

Google API

By using our website, you are subject to the Google Privacy Policy and Terms of Service. When collecting and processing user data, including PD from Google APIs, we will follow Google APIs Terms of Service and Google API Services User Data Policy. We also require that our employees, contractors, and agents comply with the Google API Services User Data Policy.

Google Analytics

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic and improve our marketing, advertising, and website. We do not combine the information collected using Google Analytics with PD. You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Google Ad and Content Network

Third-party vendors, including Google, use cookies, pixels, and other technologies to serve ads based on a user’s past visits to our website. These technologies are also used to track your activities on our website and other websites, including the web pages that you visited, the ads or content that you clicked on, any items you may have purchased, and the search terms you used to deliver tailored advertising to you. Users may opt-out of the use of Google’s cookies for interest-based advertising by visiting http://www.aboutads.info/choices/.
For European users please visit: http://www.youronlinechoices.eu

How To Manage Cookie Preferences

You can manage your cookie preferences at anytime on the consent management banner (“Manage Consent”) on our Site, on our Cookie Policy page.

If you disable some or all of the cookies our Site, or parts of our Site may not work. You can always restrict the placement of cookies on your computer or remove them from your browser by going to your browser settings. You can also opt out of receiving interest-based ads or remarketing ads from third party advertisers who are members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website.

Most web browsers allow you to disable the use of cookies, but disabling them may prevent access to certain features on our Site. Please note that Cookie-based opt outs are applicable only to the browser and device you use when you opt out. If you wish to opt out across all devices, you must replicate your choices across each device, including your mobile device. In addition, if you clear or delete your cookies on that browser or device, you will need to reset your cookie opt out.

It is important to note that you may give individual consent for different cookies and set separate cookie preferences for our related Website domains including footplusclinic.com. Your agreement to cookies on this Site does not extend to our related Website domains and/or subdomains automatically.

Please see our Cookie Policy for more information.

When And With Whom Do We Share Your Information?

Except as disclosed in this Privacy Policy, we do not disclose your PD to any companies not part of Nisantasi FootPlus Clinic, its parent, subsidiaries, affiliates, business partners, or related entities. Although, as discussed below, we may provide some information to certain service providers and other third parties, in no event will we sell your PD as part of a customer list or similar transaction for unrelated parties to independently market to you.

In general your information can be shared with:

Service Providers: We may share your PD with third-party entities, such as agents, affiliates, partners, and professionals, who perform functions on our behalf, such as analytics, credit card processing, and attorney-assisted products. These service providers have access to the necessary personal information and are obligated to keep it confidential and secure. They are not allowed to use the information we share with them for any purpose other than providing services to us or to you.

Legal Requirements: We may be compelled to disclose information in response to a subpoena or other lawful request by a public authority, including for national security or law enforcement purposes, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a legal request.

Your information can also be shared with:

Sharing Your PD for Lookalike or Similar Audience Marketing

We may share your personal data (PD) with third parties for similar audience marketing, also known as lookalike audience marketing. The third parties we may share your data with for this purpose include Facebook and Google. This type of marketing allows us to find new audiences based on similar interests to yours, improving our marketing services.

Sharing Information with Third Parties

We do not sell or rent your PD to third parties for marketing purposes. However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion. Any such data aggregation will not include any of your PD. We may share your PD only with third-party service providers we hire to provide services to us. These providers may include payment processors, web analytics companies, advertising and marketing networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

Legally Required Releases of Information

We may disclose your PD if such disclosure is (a) required by subpoena, law, or other legal processes; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to protect us from legal action or claims from third parties, including you and or other users; or (d) necessary to protect the legal rights, personal and or real property, or the personal safety of our company, users, employees, and business partners.

Disclosures to Successors

If our business is sold or merged with another business, we retain the right to transfer your PD to the new business. The new business will have the right to use your PD according to the terms of this Privacy Policy and any changes made by the new business. If our company files for bankruptcy and some or all of our assets are sold to another individual or company, we also retain the right to transfer your PD.

Community Discussion Boards, Blogs, or Other Mechanisms

Our website may offer the ability for users to communicate through online community discussion boards, blogs, or other mechanisms. If you choose to post on these discussion mechanisms, you should use care when exposing any PD, as such information is not protected by our Privacy Policy nor are we liable if you disclose your PD through such postings. Also, PD which you post on our website for publication may be available worldwide on the Internet. We cannot prevent the use or misuse of such information by others.

Retaining And Destroying Your PD

We will retain your PD in a structure that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, or for legal, business, or tax purposes. We will attempt to permanently erase or anonymize your PD once it reaches the end of its retention period or if we receive a valid request from you to do so. However, our ability to permanently erase or anonymize your PD will be limited by certain legal obligations to which we are subject to. We may maintain some or all of this information in our archives even after it has been removed from the Site and/or the Website. In addition, some of your data may still exist within our systems, for example, if it is waiting to be overwritten or when this data has been put away from use, meaning, that while it still exists on our archive system, it cannot be readily accessed by any of our operating systems, or any of our employees or contractors.

What Happens If You Don’t Give Us Your PD?

If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our Website without giving us your PD.

Protecting The Privacy Rights Of Third Parties

If you make any postings on our Website that contain information about third parties, you agree that you have permission to include that information. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified if such postings violate the privacy rights of others.

Do Not Track Settings

Some web browsers have settings that enable you to request that our Website not track your movement within our website. Our Website does not obey such settings when transmitted to and detected by our Website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

Links To Our Websites

Our Site may include links to other Nisantasi FootPlus Clinic owned or operated websites such as footplusclinic.com.tr and their subdomains. These linked websites, collectively referred to as Website herein, are under the control of Nisantasi FootPlus and are subject to the same privacy policy.

Links To Other Websites

Our Website may contain links to other third-party websites. These third-party websites are not under our control and are not subject to our privacy policy. We have no responsibility for these third-party websites, and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these third-party websites are solely at your risk.

Anti-Money Laundering and Counter Terrorism Financing and Sanctions Statement

Nisantasi FootPlus Clinic is committed to preventing our Services from being used to facilitate money laundering, fraud, and other financial crimes, including terrorist financing.  In addition, to comply with Office of Foreign Asset Control (OFAC) requirements, we screen your account against government watch lists. We therefore may request that you provide us with documentation to help prove your identity or the identity of your business for verification purposes. 

Protecting Children’s Privacy

Our Website and Services are not designed for use by anyone under the age of 18. We do not knowingly collect PD from children under the age of 18. If you are under 18, do not use or provide any information on our Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If you are a parent or guardian and believe that your child is using our Website and they are under the age of 18, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child under the age of 18 is accessing our Website, we will delete their information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor have any liability to do so.

Our Email Policy

You can always opt-out of receiving email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our company, or if our company files for bankruptcy as described in the section Disclosures to Successors.

Our Security Policy

We have built our Website and Services using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services to us also maintain technical and physical safeguards to protect your PD. Unfortunately, we cannot guarantee the prevention of loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our website and not share it with anyone.

Use Of Your Credit Card

You may have to provide a credit or debit card to buy products and services from our website. We use third-party billing services and have no control over them. We use commercially reasonable efforts to ensure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Governing Law

This Site and the Website are intended for use in the Republic of Turkey. We attempt to protect the PD of all users of Website and we attempt to comply with local data protection laws to the extent they apply to our Services, but our Website is targeted to Turkish citizens and our policies are directed at compliance with those laws.

Storage, Processing, and Transfer of PD From Other Countries

Your Personal Data (PD) collected by us may be stored, processed, and transferred among any countries in which we operate.

Law on The Protection Of Personal Data (DPL) No. 6698: This is Turkey’s primary data protection law. It was published in 2016 and is regulated by the Data Protection Authority, called the KVKK. The DPL prohibits the processing of personal data without the subject’s express consent, except in certain stipulated cases. It also provides rules for the cross-border transfer of data.

The General Data Protection Law: The European Union recognizes the level of protection for PD in Turkey and the provisions of the GDPR applies to Turkey.

If you are a user from the European Union or another country, your PD may be transferred to Turkey or other countries when you request information from us, with your consent. When you purchase goods or services, your PD will be used to fulfill the contract with you. We will take reasonable measures to protect your PD whenever it is transferred, processed, or stored. Our privacy policy outlines the practices we follow when using the information collected from you. We also enter into data processing agreements and employ standard contractual clauses when necessary. By using our Website, or Services, you agree to the transfer of your PD described in this section.

Changes To Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. If our company decides to change this Privacy Policy, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. The date at the top of this Privacy Policy indicates when it was last updated. The revised version will be indicated by a “Last Updated” date and the updated version will be effective as soon as it is accessible. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email sent to the email address on file in your account. Otherwise, we will use and disclose our users’ and customers’ PD in agreement with the Privacy Policy in effect when the information was collected. In all cases, your continued use of our website, services, and products after any change to this Privacy Policy will constitute your acceptance of such change. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. If you have questions about our Privacy Policy, please contact us using the information provided below.

How Can You Contact Us About This Policy?

If you have any questions or comments about this Privacy Policy or our privacy practices in general, please contact us by using the following contact details:

How Can You Review, Update, Or Delete The Data We Collect From You? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

If you have a request concerning your data, you may request to review, update, or delete your personal information, or direct us to limit the use and disclosure of possible SPD, by emailing us at [email protected].

After you submit the request, you will be asked to verify your email address and you may also be asked to provide additional information in order to verify your identity. We will attempt to verify your identity by asking for information that matches the information that we have previously collected about you. Where this is not possible, we may request that you submit additional documentation for verification. Please note that, if you are from California, USA, in accordance with California law, we will not be able to satisfy your request until we have verified your identity.

You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request, you must provide us with your written permission for the agent to make the request on your behalf, or provide us with a signed power of attorney. We will also need to verify valid government issued identification for both you and the agent.